In this episode, we’re joined by Jamie Gerrard, Founder and Principal Consultant at 20/20 Digital. With more than 20 years of experience across product, service, and UX design, Jamie helps organizations untangle complex software and service ecosystems, and redesign them around the people who actually use them.

Jamie’s recent work focuses on enterprise software and services across banking, healthcare, law, higher education, tech, and government, with earlier experience in travel and tourism. We explore how thoughtful design can transform complex systems, improve usability at scale, and drive better outcomes for both organizations and their users.

If you’re interested in design, digital transformation, or making complex systems feel more human, this is a conversation you won’t want to miss.

You can find out more about Jamie and 20/20 Digital here.

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