Kwame Christian, negotiation expert and host of Negotiate Anything, reveals the conversation tactics most speakers never have time to share on stage — including how to regain control when someone else is running the room, how to draw out a person who goes completely silent, and why most hard conversations at home are doomed before they even start.

This is a reverse interview. Kwame was the keynote speaker at the Life and Annuity Conference (hosted jointly by the Society of Actuaries, ACLI, and LIMRA LOMA) — and the audience Q&A ran so long they ran out of time on stage. So conference organizers Karen Terry and Joe Wurzburger brought the best questions straight to the podcast.