When your patient AR report shows thousands in past-due balances, it’s easy to blame high deductibles. But a lot of that money is already in your bank account sitting unapplied—or it’s a phantom balance the patient never actually owed. 

In this episode (Part 3 of our Payment Posting series) we walk through the four patient payment posting mistakes that inflate AR and damage patient trust: 

• Unapplied patient credits — money in your bank, AR still open, patient gets billed again 
• Payer denials shifted to patients by mistake — poster doesn’t read the ERA denial code, patient gets a statement for money they don’t owe 
• Co-insurance misposted as a flat copay — wrong payment code at check-in, ledger breaks when the claim processes 
• Unauthorized write-offs — billers clearing their queue by wiping balances with no authorization or audit trail 

Each mistake has a fix you can implement this week. 

📋 Free Payment Posting Audit Checklist — the same framework we use in real practice audits: →https://eligibility.natrevmd.com/payment-posting-checklist

Resources mentioned:

1. Payment Posting Audit Checklist — https://eligibility.natrevmd.com/payment-posting-checklist

2. Book a revenue review — https://calendly.com/heather-natrevmd/

3. All episodes — natrevmd.com/podcast 

4. Subscribe on YouTube — https://www.youtube.com/@NatRevMD