Does your practice look busy, but the numbers tell a different story?

In this episode, Linzy is joined by Elana Sures, creator of the Client Retention System (and recent Money Skills for Group Practice Owners graduate), to talk about client retention — a key metric in both group and solo practice.

Together, they discuss what retention actually measures, why it can feel so uncomfortable for therapists and practice owners to talk about, and how improving retention benefits both the clinical relationship and the financial health of the practice.

Elana also shares the four C's of client retention and practical strategies to help keep clients coming back to do the meaningful work they set out to do in therapy. Want to join Linzy and Elana in British Columbia on August 15th for the Pacific Northwest Meet-Up for Group Practice Owners? Register here to save your spot.

For a full transcript and more takeaways from the episode, check out this post.

Connect with Elana Sures:

Elana Sures is a Registered Clinical Counsellor, Approved Clinical Supervisor, and the founder of Open Space Counselling, a Vancouver group practice with two locations and a team of 20+ therapists. Elana supports practice owners through her consulting company, Group Practice Performance, and in her training program, Client Retention System.

Get the Client Retention System here, and use code MONEYSKILLS10 for 10% off.

Website: grouppracticeperformance.com

Instagram: @elana.sures

Facebook group for group practice owners: The High Performing Practice

Free guide: The First Session

Want to feel more calm and confident about your money?

Join one of Linzy's online workshops for private practice owners to shift your money mindset, transform your relationship with money, and gain practical tools and strategies to manage your business finances with greater clarity and ease. Explore upcoming workshops and sign up to save your spot — or register to receive the replay.

You can also join the private WhatsApp community to connect with therapists, health practitioners, and listeners of Money Skills for Therapists: The Podcast. Submit your request to join the community today!

About Linzy Bonham

Linzy Bonham is a therapist turned money coach who helps private practice owners and health professionals feel calm, confident, and in control of their finances through her podcast, free workshops, and comprehensive programs: Money Skills for Therapists and Money Skills for Group Practice Owners.

Learn more about Linzy at moneyskillsfortherapists.com/about.