Insurance is often seen as a necessary evil in veterinary practice – complex, slow, and admin-heavy. But what if it didn’t have to be that way?

In this episode of Modern Veterinary Practice, host Jack Peploe is joined by Garry Nelson, Managing Director of Wisentic Pets UK. Drawing on decades of experience across insurance, technology and claims automation, Garry explains why pet insurance is uniquely complicated, how AI can remove friction from practice workflows, and what the UK can learn from Sweden’s real-time, fully connected insurance model.

From automated clinical notes and instant claims to a vision of the veterinary clinic in 2030, this conversation explores how technology – when done properly – can feel a little bit like magic.