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Episode Description
Sev1, and someone's typing in capitals. This should never have shipped. Who approved this? The channel tightens, the debugging slows, and now everyone's managing the angry person as well as the outage.
I heard someone this week say anger almost always hides fear. In therapy, they call it not hysterical but historical. This episode puts that in the war room: the engineer shouting at 2 am isn't angry at the deploy; he's afraid, and nobody gave him the words. It's also why blameless post-mortems actually work.
The habit: before you respond to the heat, ask one silent question: what is this person afraid of right now?
The book is out. Metrics & Mayhem: A CTO's Guide to Observability That Actually Works. Kindle is live now; paperback and hardback launched on 1 June.
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