Brendan Tonks, Director of Steve Bennett Plumbing, shares what it takes to lead a trusted plumbing business that has served Sydney for more than 40 years.

In this interview, Brendan discusses the importance of reliability, honest communication, and building long-term customer relationships. He explains how AI is improving business operations, why proper diagnostics save homeowners money, and how protecting a company's reputation requires consistency on every single job.

Brendan also reflects on growing a team without sacrificing company culture, the lessons he's learned from emergency plumbing, and why showing up when people need you most is the foundation of lasting success.

Whether you're an entrepreneur, tradesperson, or business leader, this conversation offers practical insights on leadership, customer service, trust, and building a business that stands the test of time.

Read Brendan Tonks' full Inspirery interview here:

Brendan Tonks – Inspirery Interview