When Shanthi Shanmugam led customer support infrastructure at Robinhood, she saw firsthand what happens when trust breaks. Now CEO and Founder of Casap, Shanthi has been making big moves, leading in agentic AI to transform how fraud and disputes are handled and, in turn, how trust is built at scale.

Filmed at the Humans of Fintech Podcast Booth on Fintech Meetup’s Showroom Floor, Nicole Casperson sits down with Shanthi to discuss rebuilding consumers’ trust, using AI as a thought partner, and how Casap is trying to eliminate fraud for good.

🎧 Hit play to learn how today’s leaders are scaling across borders and shaping a more connected financial future.

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