Hosts Olivia Storelli and Andrew Stevens unpack the promise and pitfalls of generative AI in mental health care with Tim Turner, Vice President of Business Insights and Analytics at Thresholds, weighing real benefits in admin efficiency against serious risks at the point of care. Clear guardrails, strong governance, and a human-in-the-loop approach emerge as a durable path to trust.

• Thresholds mission to provide healthcare, housing, and hope for thousands of persons with mental health
• Do consumer chatbots create echo chambers and clinical risk
• HIPAA and PHI concerns with generative AI tools
• human-in-the-loop as the baseline for safe clinical use
• practical AI wins in documentation and admin workflows
• building literacy with policy, training, and cybersecurity
• strategy, discovery interviews, and a roadmap for adoption
• mission principles of equity, justice, accountability, transparency, trust
• hot or hype: ethics early and privacy tech hot, direct-to-patient AI hype
• governance, data culture, and cross-functional rollout as enduring trends

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