HFS Executive Research Leader David Cushman learns how Agentic Tech market leader EMA is going further in productizing agentic work, delivering hard ROI, and building trust in regulated industries.

Key point discussed:

• The importance of redefining what work looks like, why change management is key, and the importance of understanding both business needs and processes, to deliver ROI with AI.

Learn more about the 2026 HFS Agentic Services Report - covering 35 service providers: https://www.hfsresearch.com/research/hfs-horizons-agentic-technology-2026/