Join Achyuta Ghosh and Steve Rudderham for a conversation on how GBS is being rebuilt as a true engine of enterprise value, not just a scaled shared services function. They discuss how Ecolab’s “One Ecolab” strategy is reshaping GBS around nine end-to-end processes, why cost and SLAs are now table stakes rather than differentiators, and how data, AI, and talent are coming together to move the needle on customer experience, growth, and enterprise decision-making.

What you’ll hear:

• Why the traditional shared services playbook is running out of runway, and how Ecolab is positioning GBS as the connector across process, data, people, and technology.
• Steve draws on 15 years across Kellogg, AkzoNobel, Carrier, and his early BPO days at GECIS, and shares what he is doing three months into leading GBS at Ecolab.

Key takeaways:

• Why cost per transaction and SLAs are table stakes, and what enterprise KPIs GBS should actually be moving.
• How Ecolab has organized the enterprise into nine end-to-end processes, with GBS acting as the connector between functions and geographies.
• How a lead-to-cash view, applied to the top 35 clients, is helping GBS improve customer experience and free up commercial time.
• The data-first agenda: moving customer, vendor, and financial master data from a byproduct into a true enterprise asset before scaling AI.
• A real example of how collecting data changed the team's prioritization of customer calls and freed capacity for higher-value work.
• Why running fast on AI without fixing data governance and process consistency is a common mistake, and how Ecolab is sequencing that work.
• The talent shift: reskilling every associate on AI and automation basics, while bringing in specialized talent in advanced analytics and AI.
• Why the gap between leading and lagging GBS organizations is going to widen, and what separates the two three years from now.

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