Dave Foy from the Fixed Ops Mastermind podcast interviews Yadi Caro. 

To see video go to https://youtu.be/rvuk1LdyP2o?si=k6FcYvBEemzZUlO5 

"The best service advisor usually makes the worst service manager at first. Nobody taught them how to lead humans. Dave Foy sits down with Yadi Caro, organizational psychology practitioner, founder of Hardcore Soft Skills, bestselling author, and speaker at the Automotive AI Summit. Inside this episode: The 5 C's framework every fixed ops leader needs. Why the tech to manager jump breaks teams. How to lead ADHD wired techs by playing to their strengths. A practical way to say no to a customer or GM without burning the relationship. What to look for when you walk into a broken team. If you lead people in fixed ops, this one's a playbook." 

Get a copy of the book Hardcore Soft Skills: A Guide to Work With Humans.

Also available in Amazon, Audible, Walmart, and Barnes and Noble.

For previous episodes and more resources go to: https://www.hardcoresoftskills.com/