Boost are in and Team Leaders are centre stage.

In this GOOW TV special, Martin announces Boost as the official in-person training partner of The Team Leader Community.

But the real focus? The future of the Team Leader.

With AI reshaping contact centres, advisors handling more complex conversations, and vulnerability becoming a core capability, the pressure on Team Leaders has never been greater.

Nicola and Emily from Boost discuss:

• Why Team Leaders must become strategic coordinators

• Coaching as a core leadership skill

• Managing vulnerability, both in customers and colleagues

• The risk of burnout in a complexity-driven world

• Why in-person learning still matters

This isn’t theory. It’s grounded, practical and built on real contact centre experience.

If you’re serious about frontline performance in 2026 and beyond then this is one to listen to.