In this episode, Martin talks to Dan Schlenzig, who leads the CX Sales team at Cisco across 22 countries. Dan shares his journey from helpdesk beginnings to managing international teams and gives a fascinating insight into how Cisco is driving innovation in the AI and CX space.

🎙️ Topics covered:

• Dan’s career journey and leadership lessons

• Cisco’s transformation from on-premise to cloud CX

• The AI phone booth demo coming to the Contact Centre Expo

• The future of voice AI and multilingual challenges

• Building guardrails and AI quality management

• How Cisco is helping customers build and train their own AI bots

Dan also shares a glimpse of what’s next for AI, how Cisco is empowering customers to innovate safely, and what makes the company such a great place to work.

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