In this episode of Get Out of Wrap, Martin talks with Sam Sanford — writer, performer and former contact centre worker — whose acclaimed interactive show I Love My Job (with an asterisk!) shines a spotlight on the fascinating, funny, and deeply human world of customer service.

Sam’s one-person play mixes comedy, theatre and audience interaction to explore what it really means to “communicate authentically” in a world of scripts, KPIs and AI. Drawing on her own time in call centres, she shares hilarious and heartfelt stories about the conversations we have — and the ones we wish we could.

Expect discussions on:

• The blurred line between human and AI communication

• The exhaustion of constant conversation

• The joy (and chaos) of customer interactions

• Why treating people like people still matters most

This episode is a celebration of the humour, absurdity and humanity at the heart of contact centre life. 🎭