At just 20 years old, Lewis Parkin is proving that age is no barrier to impact in the contact centre world.

Starting out at Alvaria in an entry-level role, Lewis quickly showed his initiative — creating training videos, planning events, helping with design projects, and even managing customer accounts across the UK and Ireland. His story is a brilliant example of curiosity, attitude, and the power of saying yes.

In this episode, host Martin Teasdale chats with Lewis about:

• How he entered the contact centre industry straight from college

• The perceptions young people have about contact centres

• What he’s learned from working with experienced leaders like Steve Powell, Bruce Skjolde and Phil Jude

• How variety and responsibility helped him grow

• Why proactive customer contact excites him about the future

Lewis also shares what it’s like being part of a global team, how he handles imposter syndrome, and why technology and creativity go hand in hand.