Crisis management is one of the elements of resilience. How a person or business handles a scandal or disaster can make or break their future. In the case of QF32, not one passenger spoke ill of Qantas, myself or the crew in the aftermath.  

In this episode, I speak with one of Australia's most respected and knowledgable crisis management and communication experts about getting the message right, how individuals and companies can plan for the worst, and why the CEO is not always the best person to front a crisis.

LINKS

• Sue Cato is a partner at Cato & Clive
• Follow Richard Richard De Crespigny on Instagram and Linkedin
• Buy Richard's book 'Fly! The Elements Of Resilience'
• Follow Nova Podcasts on Instagram for videos from the podcast and behind the scenes content – @novapodcastsofficial.

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