Everyone in mortgage is talking about AI. Far fewer are asking the harder question:

Are we using technology to create a better borrower experience—or just automating the same broken processes faster?

In this episode of The Fintech Hunting Podcast, Michael Hammond sits down with Trish Maraski, Vice President of Product and Strategy at Moder, for a candid conversation about what innovation in mortgage should actually look like.

After nearly three decades in the industry, Trish has seen technology cycles come and go. Her perspective is refreshingly direct: AI may make transformation faster and more accessible, but it cannot replace strategy, clean processes, good data, or the human judgment required to serve borrowers well.

This conversation explores:

Why automating a flawed process can create bigger problems, faster

Where mortgage innovation is real—and where it is still just talk

Why the people closest to the work must be included in transformation

How lenders can use AI without losing the human experience

What still makes the mortgage industry deeply meaningful

This is not a conversation about chasing the next technology trend.

It is about whether mortgage leaders are willing to fix what is broken before AI exposes it.

Watch now and decide: is your organization truly innovating—or simply automating?

###

Michael Hammond, Founder & CEO of NexLevel Advisors, is the leading fractional CMO in mortgage and mortgage technology, specializing in AI-powered growth strategy and audience development.