The Thrift Savings Plan is hitting record-breaking milestones, from soaring participation rates to lightning-fast 11-second call response times. Jim Kaplan explains how default enrollment, financial literacy, and a relentless focus on customer service are reshaping retirement outcomes for federal employees and service members. The conversation dives into how managed services transformed support operations, why cybersecurity remains a top priority, and how AI is quietly boosting efficiency behind the scenes. With participation in the Blended Retirement System surpassing expectations, TSP’s success highlights a broader cultural shift toward proactive financial planning and continuous improvement across government programs.

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