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Mark Rushmore, co-founder of SURI, joins the pod to break down how they built a toothbrush brand people actually love. From selling out 5,000 units in a week to hitting 15,000+ Trustpilot reviews, SURI is proving you can create DTC magic in even the most boring category—if you take the time to get it right.

For DTC founders scaling from $1M to $20M who want to increase retention and earn real customer love.

• Why "low expectations" created the perfect wedge for disruption
• The anti-agency approach to Meta ads that helped them scale profitably
• How they turned 15,000 reviews into a custom GPT to inform product dev
• The real reason they’re dominating Trustpilot (and Amazon)
• Their upcoming launch into 1,900+ Target stores

Who this is for: Brand builders in crowded or low-interest categories, especially if you're post-product-market fit and scaling retention/subscription.

What to steal:

• Reframe a boring utility into a desirable ritual
• Use Trustpilot + Slack API to keep every team member close to customer voice
• Don’t overthink performance creative—fast iteration beats polished production

Timestamps

00:00 Why toothbrushes are a massive but unloved category

02:55 Building a better toothbrush through design and sustainability

05:00 Finding product-market fit and early traction

07:05 Why customers say they love this toothbrush

09:40 How Suri’s ad strategy evolved over time

12:00 Growth mix across ads, email, creators, and retail

15:00 Competing with Oral-B and Philips on shelf

18:00 Using reviews as a growth and product feedback engine

20:00 Retention, subscriptions, and gifting behavior

22:00 Amazon strategy and retail expansion

25:00 Long-term vision for Suri and redefining success

Hashtags

#dtcpodcast #directtoconsumer #ecommerce #dtcbrands #productmarketfit #brandbuilding #consumerproducts #subscriptionbusiness #growthmarketing #metaads #amazonfba #retentionmarketing #founderstory #startuppodcast #physicalproducts

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