Designing Scalable Customer Experiences with AI: What to Automate, What to Humanize with Jason Friedman

Oct 6, 2025
18 mins

Episode Description

Jason Friedman is an entrepreneur, speaker, and customer experience expert with a passion for helping businesses craft unforgettable experiences. With a background in both theater and business, Jason blends creativity with strategy to drive growth through storytelling, design, and smart customer journeys. As the founder of several successful companies, he brings a wealth of insights on branding, leadership, and scaling impact.

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