Episode Description
Jorge Lagarto is director at LabX, a center for public sector innovation. With many years of experience in the field, Jorge provides clear guidance on making services more citizen-friendly by integrating their needs and expectations. We talked about:
- Public sector innovation and examples with the LabX
- The 3 steps of public service innovation
- Workflow re-design vs. technology
- AI in public service and the agentic state
- Risks of digitalization
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