CX RIOT RADIO

David Powers
linktr.ee/caffcx
Weekly podcast.
CX Riot Radio is a Blue Collar Customer Experience Podcast that analyzes life and customer service in this algorithmic dystopia we're living in.
With a focus on the Trades and Contact Centers with healthy(??) twists of cyberpunk and rants.
Rarely any guests, but if you wanna come on and yap, reach out to me on LinkedIn.
299 episodes  •  0 archived  •  
Scripting Sins
April 29
April 29
12 mins
Digital Customer Service
April 22
April 22
11 mins
Your Phone Tree is a War Crime
April 15
April 15
14 mins
Stop Building Franken-Teams
April 8
April 8
9 mins
Structure, Not Scripts
April 1
April 1
9 mins
The Biomechanical Call Center
March 25
March 25
20 mins