Our guest today is the amazing Shep Hyken, Chief Amazement Officer at  Shepard Presentations. One of the best speakers around the world, his  articles have been read in hundreds of publications. He’s a contributor  for “Forbes”. He’s the author of “Moments of Magic,” “The Loyal  Customer,” ” Wall Street Journal,” and USA Today best-seller, “The Cult  of the Customer,” and more recently he published a book that I really  love, “Convenience Revolution.” He’s also a creator of the Customer  Focus program which helps clients develop a customer service culture and  loyalty mindset.

Shep Hyken had been advising for American  Airlines, AT&T, AETNA, Abbott Laboratories, American Express, and  many others. I must mention that due to Shep Hyken 2005 books, I  personally got involved in customer experience and until today he is  influencing millions of people. Without further ado, Mr. Shep Hyken is  here with us today. Is worth to listen!