An account turns red. The alert fires. Slack lights up. But then what?

In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn.

We cover:

• What a great “red account” playbook looks like
• Common failures (and how to avoid them)
• What good actually looks like at scale

If your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective.

Ways I Can Help You Level Up Customer Success:

1. Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
2. Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
3. 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.

For more information, visit my website: Explore more resources and insights. CS RevSpeak

Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.

Until next time, keep driving success and speaking the language of revenue!