Episode Description
In this episode, I am answering the questions we did not get to during the live ChurnZero webinar on the One-Slide Value Review template.
If you have listened to the replay and you are now trying to use that slide in real QBRs and exec meetings, this is your Part Two.
You will learn:
✔ How to naturally get executives to share what is really on their whiteboard and where your product fits in their priorities
✔ How to adapt the one-slide value review for complex, high touch accounts with multiple regions, sub accounts and stakeholders
✔ What to do when you are not on track to meet the customer’s goals and how to use the slide for honest course correction instead of spin
✔ How to keep momentum after the value review so it turns into concrete next steps, not a nice slide that dies in the inbox
✔ How to use the same framework to drive internal change and to prove the value of Customer Success inside your own company
If you are ready to move beyond “using the slide” and into leading sharper value conversations with both customers and executives, this episode will help you put the One-Slide Value Review to work in the real world.
Ways I Can Help You Level Up Customer Success:
- Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
- Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
- 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.
For more information, visit my website: Explore more resources and insights. CS RevSpeak
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Until next time, keep driving success and speaking the language of revenue!