Most CSMs are stuck in coordination mode (e.g. running activities, managing tasks, and keeping things organized) when what their customers actually need is someone who can shape decisions, hold a perspective, and help them navigate ambiguity. 

This episode breaks down the most important capability shift happening in Customer Success right now: the move from coordinator to advisor. 

You'll learn what the difference actually looks like, why most CSMs default to coordination, what mindset and skills separate advisors from coordinators, how to spot where your team currently sits, and how to coach the shift through the conversations you're already having.

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🔗 Join now: https://csrevspeak.com/waitlist

Ways I Can Help You Level Up Customer Success:

1. Value Realization Framework Online Course:  Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
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3. 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.

For more information, visit my website: Explore more resources and insights. CS RevSpeak

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Until next time, keep driving success and speaking the language of revenue!