In this episode we were joined by Jake Dunlap who is the CEO of Skaled Consulting, and who was previously the Vice President of Sales at Glassdoor, and Head of Sales & Customer Success at Chartbeat. Jake is shaping the future of modern sales and marketing with some of the practices that he implements across organisations. We took this opportunity to learn more about these and how to implement them across Customer Success. This episode is full of great actionable advice and new ideas.