Episode Description
Tom rebuilt Saiku - an open-source analytics platform he first shipped years ago - and got 97 new installs. He also found roughly 180 people still running the old one. He can't email them. He can't see them. Two-thirds of them are on a version that needs upgrading.
That's the whole problem in one number, and it's the one nobody puts on a roadmap.
In the first episode of the Concept To Cloud podcast, Tom Barber and Amelia get into what happens when the people using your product are invisible to you - and what that means now that AI has made building the easy part.
We cover:
Why on-prem and open-source users are the hardest to serve, and the ethics of telemetry when you genuinely can't see who's out there
The bias baked into every feedback form - you only ever hear answers to questions you already thought to ask
Why AI builds a beautiful happy path and leaves the edges to you
Rebuild or tack on? And how to answer leadership when they ask why you didn't build it right the first time
Why writing code stopped being the bottleneck, and what became one instead
How the internet upgraded itself continuously for thirty years without ever going offline - and why your product can't
The bill that arrives late: what deferred upgrades really cost
New episodes every weeks.