Stanford Healthcare taps AI to cut burnout, boost efficiency in patient responses
Episode Description
Aditya Bhasin, VP of Software Development at Stanford Healthcare, showcased their AI-powered system that automates billing responses to patient inquiries. Launched post-COVID to ease clinician burnout and boost patient experience, the project started with 10 billing reps and saved 17 hours by handling 1,000 messages using 25 smart templates. Now enterprise-wide with 60% utilization, the AI also drafts test results and accelerates software development. Bhasin stressed the need for strong governance, training, and change management.