Users are often the first and last line of defense in cybersecurity, and their success depends on clear guidance and ongoing training. In this episode, we focus on policy awareness and handbooks, which provide employees with a foundational understanding of acceptable use, access controls, device handling, and reporting expectations. We explore how to develop and distribute effective security handbooks, integrate policies into onboarding, and require digital acknowledgment for compliance tracking. We also highlight the value of situational awareness training—helping users recognize when something feels off, such as unexpected emails, strange device behavior, or suspicious requests. Well-informed users make better security decisions and are more likely to report anomalies before they escalate into incidents. Training isn’t just a checkbox—it’s a mindset shift, and it starts with accessible, relevant, and engaging resources.