When a crisis hits, caregivers are often left trying to track down basic information. Jean Ross, CEO and co-founder of Primary Record, talks about why access to medical records matters, how tools like MyChart and family electronic health records support that access, and why rural communities need more attention. We also touch on Wasabia, the play at Phoenix Theatre Cultural Centre, and how it opens up real conversations around end-of-life choices and having a say in how those decisions are handled.

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