What’s the big AI-dea? Parry Malm on teaching machines to understand eCommerce customers

Nov 19, 2025
33 mins

Episode Description

In 2023, Parry Malm returned to build Drumbeat after previously creating Phrasee in 2015, which used AI to enhance email subject lines. He emphasizes that understanding the problem is crucial before seeking AI solutions. Language serves as valuable data; focusing on it can significantly improve marketing effectiveness by predicting responses.

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