On this holiday episode of The Back Row Podcast, Amy Odell shares a special installment of Retail Confessions, featuring an anonymous interview with a former Harrods sales associate.

The interviewee discussed what it was really like working on the shop floor at one of the world’s most famous luxury department stores — from intense sales pressure and demanding clients to the unspoken rules of the über-rich. To preserve anonymity, the interviewee’s responses are read by Amy’s husband, Rick.

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