In this episode of The Biz To Biz Podcast, Allen Kopelman sits down with Jessica Volker, Director of Business Development at Responsive Answering, to discuss how businesses can stop losing customers to missed calls and poor after-hours support.

Jessica shares how Responsive Answering delivers:

✅ 24/7 bilingual live answering services (English & Spanish)

✅ Custom call scripting with seamless CRM integration

✅ 35% average increase in lead conversions from after-hours calls

✅ HIPAA-compliant support trusted by healthcare providers

With over 10 years of experience in customer support optimization, Jessica breaks down how she’s helped healthcare providers, home service companies, legal professionals, e-commerce brands, and franchises capture more leads, reduce churn, and strengthen customer trust through simple, scalable communication systems.

If you’ve ever wondered how to prevent missed opportunities, scale your business, and improve customer satisfaction with professional virtual receptionists, this episode is packed with insights you don’t want to miss.

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