Amazon Connect provides a unified agent workspace that is easy and less stressful for new agents to learn and gives experienced agents all of the tools they need to continuously improve their customer experience. In this podcast episode, learn how you can create step-by-step guides that recommend and display next best actions for agents to resolve customer issues faster. Learn more about Amazon Connect: https://go.aws/3CGXqHT and Amazon Connect Agent Workspace here: https://bit.ly/3qZPYVG