Episode #1445: Our next big announcement is on 9/15! Stay tuned!

Today, Mia’s Scott Traylor and Thuy Adomitis join Kyle to talk about why AI adoption is moving faster than past dealership technology shifts, what early adopters are learning, and why the best stores are treating AI less like software and more like another employee.

Show Notes:

• Mia’s Scott Traylor and Thuy Adomitis say dealerships are at an AI adoption threshold similar to the early internet era — except this time, dealers don’t have years to sit on the sidelines. Their pitch: start using it, learn from it, and treat AI like another employee in the store.

  • Traylor compared today’s AI moment to the shift from faxed leads, newspaper ads, and paper inventory grids to dealership websites, arguing the adoption window is moving much faster this time.

  • Adomitis said Mia’s early dealer users have not seen the widespread hallucination problems some in the industry fear, while acknowledging that edge cases will always exist and need to be resolved.

  • Both emphasized the value of early adoption for data collection and training. Adomitis said, “The cool part of AI is you only have to train it one time.”

  • Traylor said Mia’s best-performing stores have strong top-down buy-in and position the technology as an “ultimate employee” that helps cover customer traffic humans are leaving untouched, while freeing support staff for other work.

  • Traylor on the pace of adoption: “You don't have that long. This is hitting different.”