Kathleen Walch welcomes Mouhsine Kabbaj, a seasoned Senior Program Manager with 25+ years in transformation, business process engineering, and AI integration. With PMP, PGMP, PFMP, and PMI-CPMAI certifications, Mouhsine passionately shares how CPMAI reshaped his approach to AI projects, moving beyond traditional software methods to a methodology built on business understanding, data quality, and iterative experimentation that unlock real business value.

He explains why AI projects require fresh mindsets: embracing uncertainty, fostering cross-functional collaboration, and shifting activity metrics to measurable outcomes. A vivid case study illustrates how an AI assistant reduced call center times by 40%, boosted advisor efficiency, and advanced organizational readiness for AI adoption.

You will gain insights on:

• Why CPMAI matters — structuring AI initiatives to avoid costly failures
• How to set expectations — starting with business problems, not technology hype
• Shifting mindsets in the AI era — collaboration across disciplines, comfort with uncertainty, focus on value
• Where AI is heading — seamless integration into daily work, with project managers at the center of transformation

Mouhsine also reflects on why many AI projects fail, how the CPMAI methodology helps organizations reset instead of waste resources, and why project managers must bridge business, data, and technology. Practical and inspiring, this episode is essential for project managers, AI practitioners, and leaders ready to turn AI hype into measurable value.