A lot goes wrong in New York, and as New York City deputy mayor for operations from 2021-2025, Meera Joshi was responsible for fixing much of it. During her tenure during the Adams administration, Meera led nine agencies that cover all facets of New York City life — from trash to street cleaning to buildings. In this episode, she and Jamie go under the hood of what it looks like to manage an operation of 100,000+ city employees and what lessons she'll take with her to her next role.