Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
242 episodes • 0 archived •
S1 E241·
June 26
June 26
14 mins
S1 E238·
April 3
April 3
23 mins
S1 E237·
March 26
March 26
25 mins
S1 E236·
February 24
February 24
20 mins
S1 E235·
February 5
February 5
24 mins
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