Advice from a Call Center Geek!

BusinessTech
Thomas Laird
expiviausa.com/call-center-geek-podcast
Monthly podcast.

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it! 

246 episodes  •  0 archived  •  
S1 E246
Everything I Have Learned about Ai Powered QA
S1 E246·
March 4
March 4
17 mins
S1 E245
Why You Should Not be Scoring 100% of Your QA Calls
S1 E245·
January 8
January 8
19 mins
S1 E244
Dear Santa: Here is the AI Contact Center Tools We Actually Want!
S1 E244·
Dec 17, 2025
Dec 17, 2025
31 mins
S1 E243
Inside Expivia Digital and the State of Contact Center Technology
S1 E243·
Oct 3, 2025
Oct 3, 2025
13 mins
S1 E242
Keep Call Centers In America Act- The Truth
S1 E242·
Aug 18, 2025
Aug 18, 2025
15 mins
S1 E240
Listen to This Before You Build or Buy an AI Auto QA Platform
S1 E240·
May 29, 2025
May 29, 2025
26 mins
S1 E239
2025 Geek Gauge CCaaS Rankings!
S1 E239·
Apr 17, 2025
Apr 17, 2025
18 mins
S1 E237
The Survey Delusion: Why NPS and CSAT Are Failing Your Call Center
S1 E237·
Mar 26, 2025
Mar 26, 2025
25 mins